Learning-relevant characteristics of work design in the service-sector: The role of leadership

  • Project number: F 2372
  • Institution: Federal Institute for Occupational Safety and Health (BAuA)
  • Status: Completed Project

Description:

Organisations currently face the requirement to prepare their employees appropriately for the digital transformation. The increased use of digital tools is changing work tasks, the division of labour and forms of collaboration, thus presenting employed persons and managers with a wide range of added responsibilities in the area of learning.

Learning at work – known as work-integrated learning – can be a key strategy for meeting this challenge effectively. In this research project, administration was brought into consideration as a core task of management. Specifically, the administrative departments of ten organisations were examined, including municipalities, banks and insurance companies. The research project analysed how the professional competencies, health and ability to work of employed persons can be improved by promoting learning at the level of the workplace activity, the management and the organisation as a whole.

The analysis consisted of three separate parts. Firstly, employed persons (n = 538) and their managers (n = 144) were given an online survey, secondly, activity analyses were completed (n = 25), and thirdly, high-quality expert interviews (n = 33) were carried out with company HR managers, interest groups, and stakeholders in the area of occupational health and safety.

The results demonstrate that the promotion of learning correlates positively with the occupational expertise, health and work ability of employed persons. Managers are identified as decisive drivers for work-integrated learning. The configuring of work and giving support to learning by managers are two mutually-beneficial areas in the promotion of learning. Managers require a supportive set of conditions, such as the authority and responsibility to promote staff learning and assistance through a competent form of personnel development. Above all else, a stronger focus should be made on the connection between individual learning at the workplace and organisational learning in both the research and at the practical level.

Publications

Lernen in der digitalen Transformation

Publishing year: 2020

Suchergebnis_Format Book

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Lernförderliche Arbeitsgestaltung im Dienstleistungssektor am Beispiel der Sachbearbeitung: Die doppelte Rolle der Führungskraft

Publishing year: 2020

Suchergebnis_Format baua: Fokus

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Am Ende der Papierwelt - Führungskräfte in der öffentlichen Verwaltung vor dem nächsten Digitalisierungsschub

Publishing year: 2022

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Arbeitsbedingungen in öffentlichen und privatwirtschaftlichen Verwaltungen

Publishing year: 2020

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Die digitale Transformation der Arbeit - Anforderungen und Chancen für Beschäftigte

Publishing year: 2020

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Lernen in der digitalen Transformation der Arbeit

Publishing year: 2020

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Fördert arbeitsintegriertes Lernen die Arbeitsfähigkeit?

Publishing year: 2019

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Wie können Führungskräfte das Lernen bei der Arbeit fördern?

Publishing year: 2019

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Arbeitsfähigkeit durch eine alters- und alternsgerechte Arbeitsgestaltung erhalten

Publishing year: 2018

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Arbeitsfähigkeit durch eine alters- und alternsgerechte Arbeitsgestaltung erhalten

Publishing year: 2018

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Herausforderungen und Handlungsbedarfe einer alterns- und altersgerechten Arbeitsgestaltung

Publishing year: 2018

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Arbeitsintegriertes Lernen und lernförderliche Arbeitsgestaltung

Publishing year: 2018

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Promoting learning in clerical work - a task for teamleaders?

Publishing year: 2018

Suchergebnis_Format Article (in German)

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Perspektiven des arbeitsintegrierten Lernens in Forschung und Praxis

Publishing year: 2018

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Die Bedeutung lernförderlicher Arbeitsgestaltung für die Arbeits- und Beschäftigungsfähigkeit

Publishing year: 2017

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Perspektiven des arbeitsintegrierten Lernens in Forschung und Praxis

Publishing year: 2017

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Further Information

Contact

Unit 1.3 "Structural Change and Work Organisation; Project Coordination The New Quality of Work Initiative"

Phone: +49 231 9071-1971
Fax: +49 231 9071-2070